Validation
The Search System provides the functionality of searching for shipments by their unique parcel number and filtering of records by selected parameters. The filter allows users to define a certain criteria that should be met by the search results.
The system provides search by track number and customer NP number, date of loading, and shipment status.
Attention!
If there is no tracking number on the parcel label, you must check the Without Tracking Number box in the checkout for system to automatically generate Tracking Number
If you do not check the Without Tracking Number box, or the image is damaged/torn off, the system will also automatically generate a Tracking number for it.
The NPS system assigns a Status to the shipment, in the search system.
| Error | Action |
|---|---|
| Status Mixed labels error - indicates that a warehouse employee has uploaded several labels from different parcels using the Upload label(s) to 1 parcel option. If 1 - 3 labels with different data were uploaded to one parcel, the system recognizes them as labels from different parcels | You need to check the uploaded labels and upload them separately. It is important that the uploaded labels have the same data: |
| Status Pending - This status allows the warehouse employee to remove the label in 5 minutes. If you mistakenly uploaded a personal image while using a bulk upload option | The warehouse employee returns to the card and removes the label within five minutes |
| Status In progress - the ability to remove the label within five minutes is no longer available. Although, the image error is still being processed and is not saved in the NPS system. The process of recognizing data from the label would still be launched | Artificial intelligence will generate data from the information that can be recognized on the label |
| Status Failed - indicates that a very poor quality label was uploaded, and that it was not possible to obtain the necessary data. The data, obtained from the label, can not be used for generation of a valid parcel object in the NPS system | You need to check the uploaded label, try to find the Track number according to the instructions (under the Bar code or the Bar code itself). If there are two images, the employee must decide which one is more important and reupload the label |
| Status Duplicated - notifies that the recognized data was not recorded in the NPS system, because the parcel with provided track number already exists | You need to make sure that the label is really duplicated, check all the necessary data. (Copy the track number to see the current status of the parcel. Make sure that the parcel with this track number already exists. There is info about first addition of this number, and the assignation of the first status) |
| Employee takes a photo of the label, scans the track number, uploads it, realizes that the wrong track number was scanned due to multiple labels | Employee takes another photo, scans a valid track number (there are two valid order numbers in the system already, but one is redundant). Employee notifies the manager. Manager removes the redundant one and returns it to the employee |
| Status TN generated, Awaiting registration - a tracking number has been generated for the parcel. The parcel with data retrieved from the label and the generated tracking number is saved in the NPS system. Now, it is waiting for registration by the customer | The warehouse employee calls the customer and reminds them about the registration, afterwards, employee re-scans the number and forms the shipment |
| UA number - final status, which means that the label was identified as the UA-, instead of customer's NP-number | The parcel will be processed by NPS managers and sent to the NPU team for further iterations. Parcel data is updated outside of SML |
| Status Disposal - final status, the parcel, with data obtained from the label, receives the Recycled in the NPS system status. The system did not retrieve the information from the label correctly, thus it was not found | The employee sends the ENC (Electronic Control Note) to the manager. If the manager can correct the error, he enters the correct data and updates the system information. The data in the SML system will be updated immediately |